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Customer Support

ATL's dedicated support team is here to help you at every stage – from product registration to after-sales service.

Need Immediate Help?

Our support engineers are available Mon-Sat 9AM-6PM, Emergency support 24/7

Customer Care

Reach our support team for any product queries, complaints, or general assistance.

Technical Support

Expert technical engineers available for troubleshooting and diagnostics.

Service Request

Submit a service request for repair, calibration, or on-site support visit.

Warranty Registration

Register your ATL product to activate warranty and receive priority support.

Documentation Center

Download product manuals, calibration certificates, and compliance documents.

Video Tutorials

Step-by-step video guides for installation, operation, and maintenance.

AMC Registration

Enroll your equipment in our Annual Maintenance Contract for priority coverage.

FAQ

Find instant answers to common questions about our products and services.

Engineer Portal

Access the internal sales and service training portal for engineers.

Frequently Asked Questions

How do I register my product warranty?+
Fill in the Warranty Registration form above or WhatsApp us the invoice and serial number of your product.
What is your service coverage area?+
ATL provides service coverage across all districts of Kerala, with engineers based in Thiruvananthapuram, Kochi, Kozhikode, and Thrissur.
How long does a repair take?+
Standard repairs are completed within 24-48 hours. Complex repairs may take up to 5 working days with prior communication.
What is included in the AMC?+
Our AMC includes scheduled preventive maintenance visits, priority response, telephone support, and discounted spare parts.
Can I get same-day installation?+
Yes, same-day installation is available for products purchased before 2 PM on working days, subject to engineer availability in your area.